FAQ - General
WHAT IS YOUR RETURN POLICY?
We offer a 30 Day Commuter Guarantee that allows you to use your new Two Wheel Gear bag in your routine for up to 30 days. If you are not satisfied with your bag for any reason, ship it back for a full refund on the purchased price. Please email us at firstname.lastname@example.org for return/refund instructions.
WHAT IS THE WARRANTY ON YOUR PRODUCTS?
We offer a two year limited warranty on any manufacturing defects that result in product failure from materials or workmanship. Please email us at email@example.com for warranty claim instructions. Please send along photos of the warranty issue to help us process the claim.
WHERE IS IT DESIGNED AND MANUFACTURED?
We design all of our gear to handle serious commuting weather from -30 C / -22F to +30 C / 86F rain, snow and shine. We are based out of Vancouver, BC, Canada and previously designed and manufactured everything in Calgary, AB, Canada. We work with world class manufacturing partners in Vietnam and still make a lot of our gear locally in Canada.
HOW DO I GET TWO WHEEL GEAR PRODUCTS IN MY SHOP?
Shoot us an email at firstname.lastname@example.org and one of our team members will be in touch shortly.