FAQ | Two Wheel Gear

FAQ

Is your pannier waterproof?

Our Classic Bike Suit Bag is highly water-resistant. We don’t claim it to be waterproof because you can’t immerse it without water seeping through the seams or zippers. It is made of 1000-denier polyurethane-coated nylon cordura that is used in rugged backpacks, bags and outdoor products. The polyurethane inner coating gives the nylon extreme water resistance. The Classic Bike Suit Bag keeps contents dry under rigorous testing in harsh weather.


What is your return policy?

We will refund your purchase in full within 30 days of delivery if you are not satisfied with the pannier. We offer a one year full refund for any manufacturing defects. Please email us for return/refund instructions. We have a 99% satisfaction rating with our online customers.


Where is it manufactured?

Calgary, Alberta, Canada. From -30 C / -22F to +30 C /86F, we handle some serious weather elements.


Interested in being a distributor?

Shoot us an email at info@twowheelgear.com.


What type of bike rack is compatible with your commuter pannier?

Almost all standard bike racks like Blackburn, Axiom, Planet Bike, Topeak and Filzer work great. The only criteria is that the rack have a prong extending from the bottom for a ring to hook over. Almost all bike racks have this feature.


How Do I Attach The Commuter Pannier to My Rack?

Set the pannier on your rack, hook the D-Rings and secure with the velcro straps. It's simple and secure. See below for the complete mounting instructions.

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