FAQ | Two Wheel Gear

FAQ

How to do I clean my waxed cotton bag?

Staywax® cotton from the British Millerain Company was created to be durable and versatile. Designed to be machine washable at 30ºC. The laundering process enhances the distressed appearance of the fabric, adding to the character of the garment. Staywax® fabrics can also be pressed using a cool iron which will reduce the distressing, partially restoring the original appearance. To avoid unnecessary damage to washing machines and basins, we strongly recommend tucking metal buckles inside the bag before washing. The leather found on models such as The Heath are intended for outdoor use and will inherently 'weather' over time. If you would prefer maintaining the look of the leather, we recommend applying a leather protector product.


Is the Classic Bike Suit Bag waterproof?

Our Classic Bike Suit Bag is extremely water-resistant. We don’t claim it to be waterproof because you can’t immerse it without water seeping through the seams or zippers. It is made of 1000-denier polyurethane-coated nylon cordura that is used in rugged backpacks, bags and outdoor products. The polyurethane inner coating gives the nylon extreme water resistance. The Classic Bike Suit Bag keeps contents dry under rigorous testing in harsh weather.


What is your return policy?

We will refund your purchase in full within 30 days of delivery if you are not satisfied with your Two Wheel Gear product for any reason. Please email us at info@twowheelgear.com for return/refund instructions.


What is your warranty policy?

We offer a two year limited warranty on any manufacturing defects that result in product failure from materials or workmanship. Please email us at info@twowheelgear.com for warranty claim instructions. Please send along photos of the warranty issue to help us process the claim. 


Where is it designed and manufactured?

We design our products in Vancouver, BC, Canada. We manufacture our products in Vancouver, BC and Calgary, AB, Canada. From -30 C / -22F to +30 C / 86F rain, snow and shine; we handle some serious weather elements.


Interested in being a distributor?

Shoot us an email at info@twowheelgear.com and one of our sales representatives will be in touch shortly.


What type of bike rack is compatible with the Bike Suit Bag?

Almost all standard bike racks like Blackburn, Axiom, Planet Bike, Topeak and Filzer work great. The only criteria is that the rack have a prong extending from the bottom for a ring to hook over. Almost all bike racks have this feature.


How do I attach the Bike Suit Bag to my rack?

Check out the How To Video. It is easy! Set the pannier on your rack, hook the D-Rings and secure with the velcro straps. It's simple and secure. See below for the complete mounting instructions.

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